Privacy – Buktime

1. Introduction

This policy outlines the regulations for booking appointments online through the website https://buktime.com, aiming to ensure the rights and responsibilities of both customers and service providers.

2. Scope of Application

Customers: Individuals who use the website to book appointments for services.
Service Providers: Entities that offer services through the platform.
Administrators: The team responsible for managing the appointment system.

3. Appointment Regulations

3.1. Appointment Conditions

Customers must provide accurate information, including full name, phone number, email (if available), and details related to the service they wish to book.
An appointment is only considered valid once the system successfully confirms it and sends a notification via email/SMS or displays it on the website.

3.2. Appointment Booking Process

Select the desired service and time.
Fill in all required personal information.
Confirm the booking and wait for system feedback.
Receive confirmation via email/SMS or website notification.

3.3. Priority Benefits for Loyal Customers

Preferred Time Slots: Loyal customers can book appointments in advance or select priority time slots over new customers.
Discounted Rates: Customers who meet certain criteria (based on the number of appointments or total spending) will enjoy special pricing on selected services.
Reward Points: Each successful booking and service usage earns reward points that can be redeemed for discounts or gifts.

3.4. Editing and Cancelling Appointments

Customers may edit or cancel appointments at least [X] hours before the scheduled time.
Modifications/cancellations can be made through the website or by contacting customer support.
Cancellations made past the allowed time may not be accepted.

3.5. Late Arrival Policy

If a customer arrives more than [X] minutes late, the appointment may be canceled or require additional waiting time.
In cases where the system or service provider changes or cancels an appointment, customers will be informed as soon as possible.

4. Rights and Responsibilities

4.1. Customer Rights

The right to book and receive services as scheduled.
The right to change or cancel bookings in accordance with the rules.
The right to enjoy benefits such as discounts, priority scheduling, and reward points.
The right to support in case of issues related to appointment bookings.

4.2. Customer Responsibilities

Provide accurate information when booking.
Adhere to appointment times and service regulations.
Do not make fake bookings or disrupt the system.

4.3. Service Provider Rights

Access to more customers through the online booking system.
Increased revenue through convenience and better customer reach.
Opportunity to promote services on the platform, enhancing brand visibility and reputation.
The ability to offer personalized promotions or benefits to loyal customers.

4.4. Service Provider Responsibilities

Ensure service quality and timely delivery as promised.
Promptly update appointment availability to avoid booking issues.
Assist customers in case of complaints or technical problems.

4.5. Rights and Responsibilities of the System Administrators

Confirm, decline, or adjust bookings if necessary.
Cancel appointments if customers violate the regulations.
Ensure the booking system runs smoothly.
Provide accurate information regarding appointments and services.
Protect customer personal data in accordance with the privacy policy.

5. General Terms

This policy takes effect from January 1, 2025.
The system reserves the right to change or update this policy as needed and will announce changes on the website.
In the event of disputes, parties are encouraged to resolve issues through negotiation before seeking intervention from competent authorities.

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